YuJa (All Users) - YuJa Technical Support
This article gives you options for YuJa technical support.
On Demand
SIUE Knowledge Base
The ITS Knowledge Base provides the how-to articles for YuJa. Search through the Knowledge Base using keywords such as "Edit," "Caption," etc.
YuJa's Help Center
If you encounter an issue that isn't covered in the ITS Knowledge Base, you might find helpful information on YuJa's support site.
YuJa's YouTube Channel
YuJa provides how-to videos for most of the common functions in the YuJa platform. Note: SIUE's version of YuJa will look different than what you see on these videos. However, the basic steps are the same.
ITS Help Desk
For phone and after-hours ticketing services, contact the ITS Help Desk at 618-650-5500 or email help@siue.edu. Please be as detailed as you can with your issues.