How to Set Up Multifactor Authentication (MFA) for your SIUE account

Multifactor Authentication (MFA) enhances your SIUE account's security by requiring two forms of identification: your password and a code sent to your phone or generated by a security key. This extra step makes it harder for unauthorized users to access your account, even if they know your password. As cyber threats grow more sophisticated, MFA protects your account from unauthorized access, identity theft, and data breaches. This guide will help you set up MFA quickly and easily, ensuring the safety of your personal information and online accounts.

How to Set Up MFA

All new accounts are automatically enrolled in Multi-Factor Authentication (MFA):

  1. Access Your SIUE Email:

    • Login to your SIUE Email (outlook.office365.com) on your computer.

  2. Start the MFA Setup:

    • A message will appear saying "More Information Required." Click the "Next" button to proceed.

  3. Choose Authentication Method:

    • If you want to use the App (recommended) go to option 1: Mobile App.
    • If you would rather get a text message or phone call for verification go to option 2: Authentication Phone.

Option 1: Mobile App (Recommended)

  • Install the App on Your Phone:

    • Download the Microsoft Authenticator app from the Google Play Store for Android or the Apple App Store for iPhone.
      Microsoft Authenticator Icon
    • Please ensure that you download the app with the icon displayed above, and verify that it is published by "Microsoft Corporation."

  • Scan QR Code:

    • Open the app on your phone and tap "Add Account" or the "+" button.
    • Select "Work or school account" and then choose "Scan a QR code."
    • On your computer, click "Next" until a QR code appears.
      image of computer showing QR code to scan
    • Use your phone's camera to scan the QR code on your computer screen, then click "Next" on your computer.

  • Verify:

    • A two-digit code will appear on your computer. Enter this code on your phone and verify your identity.

  • Complete the Setup: 

    • Click "Done" after you approve the verification request, your phone will be linked to your app and account, completing the setup process.

Option 2: Authentication Phone

  • To Authenticate with a Call or Text:

    • Select "I want to set up a different method" at the bottom of the window.
      image of "I want to set up a different method" circled in red
    • Choose "Phone" and then click "Next."

  • Enter Phone Number:

    • Type in your phone number and choose to receive a text message or phone call for verification.

  • Verify:

    • If you chose to receive a call, answer the phone and follow the spoken instructions.
    • If you chose to receive a text, enter the verification code from the message into your computer.

  • Complete the Setup:

    • After you approve the verification request, your phone will be linked to your app and account, completing the setup process.

Need Help?

If you have any questions or need assistance, please get in touch with the ITS Help Desk:

  • Call: (618) 650-5500
  • Email: help@siue.edu
  • Visit Lovejoy Library Room 0005 during regular business hours.

    Note: For those without smartphones, we offer a security token alternative. Contact the ITS Help Desk for more information.


    Keywordsmfa, multi factor authentication, 2FA, faq, setup, set up, app, mobile app, authenticator app, multifactor, multi-factor   Doc ID124464
    OwnerJeff P.GroupSouthern Illinois University Edwardsville
    Created2023-02-28 16:29:48Updated2024-07-16 12:54:28
    SitesSouthern Illinois University Edwardsville
    Feedback  13   15