Microsoft Authenticator App

• The Microsoft Authenticator app is a popular way to authenticate using MFA. Users can install the app on their smartphone or tablet and receive push notifications for authentication requests. Users can then approve or deny the request using the app. Additionally, the app can generate verification codes that can be used for authentication when an internet connection is unavailable.

Text Message or Voice Call

• Users can also authenticate using a text message or voice call. When prompted for authentication, users can choose to receive a text message or voice call with a verification code. They can then enter the verification code to complete the authentication process.

Hardware Token

• A hardware token is a physical device that can be used for authentication. Users can plug the token into their computer or use it wirelessly to authenticate. This option is particularly useful for users who don't have access to a smartphone. Tokens will cost $25, if you are interested in a hardware token you can contact the ITS Help Desk at (618) 650-5500 or help@siue.edu to make arrangements.

Alternate or Office Phone

• You have the option to add an additional phone as a backup. Please note that using an office phone as a verification method is not recommended, especially if it is a Teams phone. This is because logging in to a Teams phone will require MFA, which can create a loop of needing to authenticate MFA to authenticate MFA.

Microsoft MFA provides several options for users to authenticate. Users can choose the option that works best for them based on their needs and preferences. By using MFA, users can help protect their accounts and data from unauthorized access.

If you have any questions or concerns about updating your MFA settings or need further assistance, please do not hesitate to reach out to us at (618) 650-5500 or email us at help@siue.edu. We are available to provide support and guidance to ensure that your MFA setup is seamless and secure.