e-ID - Changing your e-ID password
If you know your current password:
- Go to the e-ID Maintenance page and select the option that says "I know what my password is, and I want to change it." Then, click Continue.
- Enter your e-ID, making sure to enter all letters in lowercase.
- Enter your current password.
- Enter a new password in the remaining two fields. Then, click Continue.
- You will then see your current secret phrase and clue. If no changes need to be made, click Continue.
- Your new password has now been updated. Please note that if your previous password had expired, you may need to wait 45 minutes before you can access your accounts again.
It's important to follow these rules when creating a new password to ensure that your e-ID remains secure. Additionally, you should never share your password with anyone, and avoid using the same password across multiple accounts. By taking these precautions, you can help protect your personal information and maintain the security of your e-ID.
If you know your secret phrase or are signed up for eLerts:
If you've forgotten your e-ID password, don't worry – you can use your secret phrase, or a text message if you previously signed up for eLerts, to generate a new one. Here's what you need to do:
- Go to the e-ID Maintenance page and select the option that says "I have an e-ID but I forgot my password." Then, click Continue.
- Enter the information requested, including your e-ID (make sure to enter all letters in lowercase). Click Continue.
- If you are signed up for eLerts you will be given a choice to receive a recovery code text message or to continue on to your secret phrase. Otherwise, it will take you directly to the next step. Choose which method you wish to use and click Continue.
- eLert text message option: Enter the code in the text message you receive and then click Continue.
- Secret phrase option: The next page will display a clue to your secret phrase. Enter your secret phrase (remember that it's case and punctuation sensitive). Click Continue.
- If you entered your secret phrase or text response code correctly, the system will generate a new password for you.
Please note that if your previous password had expired, you may need to wait 45 minutes before you can access your accounts again.
It's important to keep your secret phrase in a safe place and to remember it, as it's an important security measure for accessing your e-ID account. If you need assistance enrolling in the eLert system, refer to the following article: https://kb.siue.edu/66909.
If you do not know your current password or secret phrase:
If you have forgotten both your e-ID password and secret phrase, don't worry. There are several options available to reset your password and regain access to your account.
- Visit the ITS Help Desk on Campus
You can visit the Help Desk on campus, located in the basement of Lovejoy Library, Room 0005. Bring a government-issued ID card such as a driver's license, passport, military ID, or SIUE ID card with you to the Help Desk and we will print a new password for you. Our office hours will always be listed here.
- Call the ITS Help Desk
Alternatively, you can call the ITS Help Desk at 618-650-5500. A representative will ask you a series of questions to verify your identity. Once verified, they will reset your account, allowing you to re-activate your e-ID. You will not lose any data, and you will receive the same e-ID once you complete the re-activation process. For help re-activating your e-ID, see https://kb.siue.edu/124896.
- Email for a Zoom Reset
If you prefer, you can also email firstname.lastname@example.org to request a Zoom reset. The ITS Help Desk will arrange a Zoom call with you during their business hours. You will need to provide a time when you can be reached for the call.
It is important that your contact information is always up to date. You can update your phone numbers and addresses either by logging into your CougarNet account or by filling out the Address Change form in the Forms section of the Registrar's website. It's important to keep your password and secret phrase safe, but don't worry if you forget them - just contact the ITS Help Desk at 618-650-5500 or email@example.com, and we'll be happy to assist you.