Go to https://myaccount.microsoft.com/ 

1. 1. Select Change Password
   2. Create a new password that meets these requirements:
      • Minimum length of 14 characters
      • Must not contain your name or more than two consecutive characters from it
      • Must include characters from at least three of these categories:
        • Uppercase letters (A-Z)
        • Lowercase letters (a-z)
        • Numbers (0-9)
        • Special characters (!, $, #, %)
   3. Enter your new password again in the "Confirm password" field
   4. Click Submit to save your changes

You should never share your password with anyone, and avoid using the same password across multiple accounts. By taking these precautions, you can help protect your personal information and maintain the security of your account.

If you've forgotten your e-ID password, don't worry – you can use a text message if you previously signed up for eLerts, to generate a new one. Here's what you need to do:

1. Go to the www.siue.edu/eid and select the option that says "I have an e-ID but I forgot my password." Then, click Continue.
2. Enter the information requested, including your e-ID (make sure to enter all letters in lowercase). Click Continue.
3. If you are signed up for eLerts you will be given a choice to receive a recovery code text message. Choose which method you wish to use and click Continue.
   • eLert text message option: Enter the code in the text message you receive and then click Continue.

If you need assistance enrolling in the eLert system, refer to the following article: https://kb.siue.edu/66909.

If you have forgotten your e-ID password, don't worry. There are several options available to reset your password and regain access to your account.

1. Visit the ITS Help Desk on Campus
   You can visit the Help Desk on campus, located in the basement of Lovejoy Library, Room 0005. Bring a government-issued ID card such as a driver's license, passport, military ID, or SIUE ID card with you to the Help Desk and we will print a new password for you. Our office hours will always be listed here.
2. Call the ITS Help Desk
   Alternatively, you can call the ITS Help Desk at 618-650-5500. A representative will ask you a series of questions to verify your identity. Once verified, they will reset your password, allowing you to get back into your account. You will be provided with a temporary password, and you will be forced to change that password when you first log into something. 
3. Email for a Zoom Reset
   If you prefer, you can also email help@siue.edu to request a Zoom reset. The ITS Help Desk will arrange a Zoom call with you during their business hours. You will need to provide a time when you can be reached for the call.