Microsoft Teams - User's Guide: How do I setup or change my voicemail?

This articles provides guidance on setting up and using your voicemail through Microsoft Teams

Voicemail in Teams is automatically set up for users with a Phone System license.

Set up voicemail greeting:

  1. Go to Settings > Calls
  2. Under Calls, scroll down to "Manage Voicemail" and choose Record a Greeting.
  3. Choose to record a new greeting or upload an audio file

Customize voicemail settings:

  • Set up call answer rules
  • Enable/disable transcription
  • Choose notification preferences

Access voicemail messages:

  1. Click Calls in the left sidebar
  2. Select the Voicemail tab
  3. Click on a message to play, read transcript, or delete

Forward voicemail:

  1. Open the voicemail message
  2. Click More options (...)
  3. Select Forward
  4. Choose recipient and add optional message

Tips:

  • Use keyboard shortcuts (e.g., Space to play/pause)
  • Set up out-of-office greeting for extended absences

For more details, see Microsoft's guide: Check your voicemail in Microsoft Teams



Keywords:
teams, guide, voice, mail, voicemail, set, up, greeting 
Doc ID:
142780
Owned by:
Liam W. in Southern Illinois University Edwardsville
Created:
2024-10-02
Updated:
2024-10-11
Sites:
Southern Illinois University Edwardsville