Overview

On your next login to a Microsoft service with your SIUE account, you may be prompted to add additional information to enable the self-service password reset tool. This additional setup ensures you can reset your password without contacting the Help Desk.

Note: If you choose not to add a secondary authentication option and forget your password, you will need to contact the ITS Help Desk to have your password reset.

Add a Phone Number

If you currently use the Authenticator app for MFA, you will be prompted to add a phone number. Follow these steps:

1. When you see the "More information required" prompt, click "Next" to start the process.
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2. Enter your mobile phone number in the "Add a phone number" screen, then click "Next".
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3. You will receive a 4-digit code via text message. Enter this code in the confirmation screen and click "Next".
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4. After seeing the confirmation that your phone number was added successfully, click "Next" to continue to the web application you are accessing.
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Add the Authenticator App

If you currently use a phone number for MFA, you will be prompted to set up the Authenticator app. Follow these steps:

1. When you see the "More information required" prompt, click "Next" to start the process.
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2. On the "Keep your account secure" screen, download the Microsoft Authenticator app from your device's app store if you haven't already.
3. Once the app has been downloaded, click "Next" in the web page on your computer.
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4. Open the app on your phone and tap "Add Account" or the "+" button.
5. Select "Work or school account" and then choose "Scan a QR code."
6. On your computer, click "Next" to pull up the QR code on your computer screen.
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7. Using the app, scan the QR code on your computer screen. After scanning, click "Next" on the computer screen.
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8. When prompted on your phone, enter the 2-digit code shown on your screen to confirm setup.
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9. After seeing confirmation that the Authenticator app was successfully added, click "Next" to finish the process.
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Benefits of Setting Up Self-Service Password Reset

• Reset your password anytime without waiting for Help Desk assistance
• Quickly regain access to your account outside of business hours
• Maintain access to important resources and communications

Recommended Practices

To ensure you can always access your account:

• Set up both authentication methods (phone and app) when prompted
• Keep your recovery phone number updated in your account settings
• Make sure the Authenticator app remains installed on your mobile device

Need Additional Support?

This guide aims to provide useful information, but as technology changes, interfaces or steps might vary. Please use the Comment button to let us know if anything differs from your experience. Your feedback helps us keep this information accurate. Thank you!