Starting July 14, the TikIt Virtual Agent is available in Microsoft Teams to help you get quick answers to common IT questions or submit a support request directly from the Teams interface.

How to Access the Virtual Agent

Option 1: Search for TikIt in Teams

1. Open the Microsoft Teams app on your computer or in your browser.
2. In the Search bar at the top, type TikIt.

3. Select TikIt Virtual Agent from the search results.
   
   
   
4. If you're not automatically taken to the chat window, click Chat to start your conversation.

Option 2: Access TikIt from the Chat Panel

1. In the left-hand menu, click Chat.

2. Look for a conversation labeled "TikIt Virtual Agent" in your chat list.
3. Click the conversation to start asking questions or get help.

Using the TikIt Virtual Agent

Once you've opened a chat with TikIt, you can start asking questions immediately. The virtual agent will respond with helpful information or guide you through next steps.

What You Can Do with the Virtual Agent

• Ask common IT questions such as:
  • "How do I activate my e-ID?"
  • "How do I connect to eduroam?"
  • "How do I access my email?"
• Submit a help ticket if your question isn't answered by the virtual agent
• Get updates on existing tickets you've previously submitted

When TikIt Can't Help

If the virtual agent cannot answer your question or resolve your issue, it will  help you submit a support ticket to the ITS Help Desk. You'll receive a ticket number and can expect a response from our technical support team.

Need Additional Support?

This guide aims to provide useful information, but as technology changes, interfaces or steps might vary. Please use the Comment button to let us know if anything differs from your experience. Your feedback helps us keep this information accurate. Thank you!