Blackboard Ultra (Students) - LockDown Browser: Tips, Tricks, and Known Issues
General Tips and Tricks
- Close all other applications before starting LockDown Browser. This includes instant messaging programs, email clients, and web browsers.
- Ensure a stable internet connection. A dropped connection during an exam can cause issues.
- Restart your computer before taking the exam. This can help clear up any temporary software conflicts.
- Read the exam instructions carefully within Blackboard Ultra before launching LockDown Browser.
- Avoid using virtual machines or remote desktop software, as they are often incompatible with LockDown Browser.
Known Issues and Troubleshooting
Incompatibility with Certain Software
LockDown Browser may conflict with certain applications. If you encounter issues, try closing all unnecessary programs.
Webcam Issues
If you are prompted that the webcam is not working, please try the following:
- Ensure your webcam is properly connected to your computer.
- Check your webcam drivers to make sure they are up to date.
- Close any other applications that might be using the webcam.
- Restart your computer and try again.
Error Messages
If you receive a specific error message, make note of it. This information will be helpful when contacting the ITS Help Desk.
LockDown Browser Freezing or Crashing
If LockDown Browser freezes or crashes during an exam:
- Restart your computer.
- Contact your instructor immediately to explain the situation.
- Document the issue with screenshots or error messages if possible.
Updating LockDown Browser
LockDown Browser will often prompt you to update when you launch it. Always update to the latest version to ensure compatibility and bug fixes.
Disabling Pop-Up Blockers
Ensure that pop-up blockers are disabled for Blackboard Ultra. LockDown Browser may rely on pop-ups for certain functions.
"Unexpected Error" Message
Some users have reported an "Unexpected Error" message when trying to launch the LockDown Browser. If you experience this issue, try these steps:
- Restart your computer. This often resolves temporary glitches.
- Ensure you have the latest version of LockDown Browser installed.
- Contact the ITS Help Desk if the problem persists. Provide details about the error message and your system configuration.
Further Resources
Need Additional Support?
If you have any questions or need further assistance, please contact the ITS Help Desk:
- Call: (618) 650-5500
- Email: help@siue.edu
- Visit: Lovejoy Library Room 0005 during regular business hours.
This guide aims to provide useful information, but as technology changes, interfaces or steps might vary. Please use the Comment button to let us know if anything differs from your experience. Your feedback helps us keep this information accurate. Thank you!