Blackboard Ultra (Faculty) - Course's Section Number Changes but CRN Stays the Same
Understanding Section Number Changes in Blackboard Ultra
The CRN is an automatically generated five-digit course number in CougarNet/Banner.
This number is tied to a corresponding course in Blackboard Ultra. If the section number of a course changes but the CRN does not change, there will be mismatch in Bb between the Course ID and the Course Name. The Course ID will still show the old section number and the Course Name will show the new section number.
In most of these cases, no action is required. However, there may be instances where a third-party software is looking for the new course number in the Bb Course ID. The only way to get the new Course ID in Bb is to delete the existing course and re-add it by the feed from Banner.
If you are experiencing this problem, email the Blackboard Admin bbhelp@siue.edu. Include your Bb Course ID and the Course Name in your correspondence.
Need Additional Support?
If you have any questions or need further assistance, please contact the ITS Help Desk:
- Call: (618) 650-5500
- Email: help@siue.edu
- Visit: Lovejoy Library Room 0005 during regular business hours.
This guide aims to provide useful information, but as technology changes, interfaces or steps might vary. Please use the Comment button to let us know if anything differs from your experience. Your feedback helps us keep this information accurate. Thank you!