Prerequisites

Before following these steps, ensure that you have already configured Microsoft Outlook for Windows to access your Office 365 mailbox. If you have not completed this setup, please contact the ITS Help Desk for assistance.

Adding a Shared Mailbox

Follow these steps to add a shared mailbox to your Exchange account in Microsoft Outlook for Windows:

1. Open Microsoft Outlook.
2. Right click on your email address on the left hand side and click on Add Shared Folder or Mailbox
3. In the text field, type the email address of the shared mailbox you want to add.
4. Click the Continue button.
5. Wait for the process to complete. The shared mailbox will appear in your folder list.
6. Click Close to finish.

Viewing Your Shared Mailbox

The shared mailbox should appear in the folder pane on the left side of the Outlook window within a few moments. If the shared mailbox does not appear after several minutes:

1. Close Microsoft Outlook completely.
2. Reopen Microsoft Outlook.
3. Check the folder pane on the left side of the screen for the shared mailbox.

Troubleshooting

If the shared mailbox does not appear after following these steps:

• Verify that you have been granted access to the shared mailbox by checking with your supervisor or the person who requested the mailbox.
• Ensure you are entering the correct email address for the shared mailbox.
• Try restarting your computer and reopening Outlook.
• Contact the ITS Help Desk if you continue to experience issues.

Need Additional Support?

This guide aims to provide useful information, but as technology changes, interfaces or steps might vary. Please use the Comment button to let us know if anything differs from your experience. Your feedback helps us keep this information accurate. Thank you!