Microsoft Teams (Calling) - Getting Started with Teams Phone

Hardware and Software Requirements

To use Teams Calling, you must have at least one of the following tools:

• Teams Desktop App: Use your computer's built-in speakers/microphone or a Bluetooth headset.
• Wired Headset: A standard USB headset provided by ITS for use with your computer.
• Physical Desk Phone: A Yealink network phone assigned to your office location.
• Teams Mobile App: Available for personal cell phones to make calls using your SIUE office number via Wi-Fi.

Logging Into a Physical Desk Phone

If your physical phone is still logged in to a previous user, please contact the ITS Help Desk at (618) 650-5500 with the MAC Address (located on the back of the device) to request a reset.

1. Once the phone is reset and the Refresh Code appears on the screen, open a web browser and navigate to https://microsoft.com/devicelogin.
2. Enter the code displayed on the phone.
3. When prompted, enter your SIUE email address and click OK.
4. Enter your network password and complete the Multi-Factor Authentication (MFA) prompt if required.
5. On the phone screen, touch Next through the three introductory screens and touch GOT IT on the final screen.

Placing Calls

• On-Campus: Dial the four-digit extension (e.g., 5500).
• Off-Campus: Dial 1 + the 10-digit number (e.g., 1-618-650-5500).  

Note:  As of January 30, 2026 outgoing Teams call no longer require the 7 digit call out code(PBN).

Managing Voicemail

Setting Up Your Greeting

1. In the Teams Desktop App, click the three dots (...) next to your profile picture and select Settings.
2. Click the Calls tab.
3. In the "Voicemail" section, click Configure Voicemail.
4. Select one of two options:
   • Record a Greeting: Follow the audio prompts to record a custom message.
   • Text-to-Speech: Type your message under "Your Custom Greeting" for the system to read automatically.
5. Click OK to save.

Accessing Messages

• In Teams: Click the Calls icon, select the Voicemail filter from the drop-down menu, and click the blue Play icon.
• In Outlook: Voicemails are delivered directly to your SIUE email inbox as audio attachments with text transcriptions.

Call Queues (Departmental Lines)

Departmental "Main Numbers" are managed through Call Queues. Owners can manage members via Outlook Groups.

Adding Members to a Queue

1. In Outlook, locate the Groups folder in your navigation pane.
2. Double-click the queue name (formatted as pbx-queue-[department-name]).
3. Select Group Settings > Add Members.
4. Search for the participant, click Add Member, and then Save.

Opting In/Out of a Queue

1. In the Teams App, go to Settings > Calls.
2. Scroll to the bottom to find the Call Queues section.
3. Toggle the switch next to the queue name to On (Opt In) or Off (Opt Out).

Call Forwarding

1. In the Teams App, go to Settings > Calls.
2. Select Forward All Calls.
3. In the drop-down menu, select Forward to a new number or contact (for an individual) or Forward to call group.
4. Enter the name of the internal contact or create your call group as prompted.

Note: Forwarding must be set to an internal SIUE number. To receive calls on a mobile device, use the Teams Mobile App instead of forwarding to a cell phone number.

Physical Phone Security (Yealink)

Setting a Device Lock

1. Touch your profile picture on the phone screen and select Settings > Device Settings.
2. Select Phone Lock and toggle Lock Enable to on (blue).
3. Enter and confirm a 6-digit PIN.
4. Set the Idle Time-out and touch the check mark to save.

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