Office 365 - Issues viewing videos linked from OneDrive (Faculty & Students)
This document provides an overview of an issue some users experience when trying to access videos linked from a OneDrive account.
Occasionally users click a link that should take them to a video (stored in OneDrive), but they either get a black screen (Mac/Firefox) or the video attempts to open in Windows Media Player but never plays (PC/Internet Explorer).
For PC/Internet Explorer users:
Use a browser other than Internet Explorer. Internet Explore is no longer a supported browser and will continue to cause errors.
For Mac users on Firefox:
Adjust Firefox permissions to allow Silverlight by following these steps:
- Click the security icon in the browser's URL bar (triangle with exclamation mark)
- Click More Information
- On the next screen, under the Permissions tab, look for Silverlight in the list of applications
- Click the Allow button next to Silverlight
- Restart Firefox when finished and access video link