ITS Networking (iOS) - How to Connect to Eduroam Wireless Network
Step-by-step instructions for connecting iOS devices (iPhone and iPad) to the eduroam secure wireless network using SIUE's automated configuration tool.
Eduroam is a secure wireless network available to SIUE students, faculty, and staff. This guide will help you connect your iOS device (iPhone or iPad) to eduroam using SIUE's automated configuration system.
Step-by-Step Setup Instructions
Step 1: Access the Configuration Tool
- Connect to the Welcome to SIUE Wi-Fi network on your device, or use your cellular data connection.
- Open the Safari browser on your iOS device.
- Navigate to
wifisetup.siue.eduin the address bar. - If prompted, select Continue to proceed with the redirect to the eduroam configuration page.
Step 2: Configure Your Device
- On the eduroam configuration page, tap Configure Your Device to use eduroam.
- The system will detect your iOS device and display a configuration form.
- Enter your credentials:
- Username: Your complete SIUE email address (e.g., jsmith@siue.edu)
- Password: Your SIUE e-ID password
- Tap Join Now to continue.
- Tap Allow to download the configuration to your phone.
- Select iPhone from the list.
- Tap Close when the "Profile Downloaded" window appears.
Step 3: Install the Security Profile
- Navigate to the settings app on your phone
- Select Profile Downloaded
- Select Install in the top-corner
- If prompted, enter your device passcode or use Touch ID/Face ID to authenticate.
- A security warning will appear about installing the trusted certificate. Tap Install again to confirm.
- Once the profile is installed, tap Done.
Step 4: Connect to Eduroam
- Press the Home button or swipe up to return to your home screen.
- Tap the Settings app.
- Tap Wi-Fi from the settings menu.
- Ensure Wi-Fi is turned On.
- Select eduroam from the list of available networks.
- Your device should connect automatically. A checkmark will appear next to "eduroam" when successfully connected.
Troubleshooting
Connection Issues
- If eduroam doesn't appear in your Wi-Fi list: Wait a few moments and refresh the Wi-Fi networks list by pulling down on the screen.
- If connection fails: Verify your SIUE email address and password are correct. Remember to include the full "@siue.edu" domain in your username.
Need Additional Support?
If you have any questions or need further assistance, please contact the ITS Help Desk:
- Call: (618) 650-5500
- Email: help@siue.edu
- Visit: Lovejoy Library Room 0005 during regular business hours.
This guide aims to provide useful information, but as technology changes, interfaces or steps might vary. Please use the Comment button to let us know if anything differs from your experience. Your feedback helps us keep this information accurate. Thank you!