Office 365 Outlook Web App - Receiving multiple copies of the same email.

This document provides an overview of how to resolve the issue of a person receiving multiple copies of the same email.

To Stop Receiving Multiple Copies of the Same Email

  • Make sure the email is not coming from a listserv
  • The email inbox may be sorted by the "To" field instead of "by Date", which causes a separate conversation to be created for each individual person the original email was sent to
    • To fix this issue:
      1. In your inbox, above the list of messages is an option that says All with a down arrow next to it, select this to expand the menu
      2. In the Sort By section, select Date as the sorting option
      3. Refresh your page to have this change take effect

Keywordsemail, multiple copies, Outlook, Office 365, OWA, web app   Doc ID63627
OwnerAaron W.GroupSouthern Illinois University Edwardsville
Created2016-05-25 10:08:30Updated2024-04-17 10:00:05
SitesSouthern Illinois University Edwardsville
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