ITS Help Desk - eLert e-ID Password Reset Tool

If you forget your SIUE e-ID password, you can use the eLert e-ID password reset tool to get a new password using the phone number you have on file with the eLert system. Here is a step-by-step guide to using the tool:
  1. Visit the www.siue.edu/eid.

  2. If you do not know your last working password, select the option "I have an e-ID but I forgot my password (New options available)" and click Continue.

  3. You will be directed to a page that will request your account information. Fill out all applicable fields and click Continue.

    Forgot Password screen

  4. If you have enrolled in the e-Lert system, a security code will be sent to the cell phone number on file used for receiving e-Lerts. Enter this code in the Challenge Code field and click Continue.  If you have not already enrolled in the e-Lert system, you will get an error message "Your e-ID is not accessible at this time."

    3
  5. A new password will be generated and displayed on the web page.

    4


    Please note that the e-Lert e-ID password reset tool can only be used if you have previously enrolled in the eLert system and provided a valid phone number. If you have not enrolled in the e-Lert system (https://kb.siue.edu/66909) or need additional assistance, please contact the ITS Help Desk at 618-650-5500. 









Keywords:
new, eid, e-ID, eID, e-id, tool, text message, reset, password, creation, maintenance, creation, cell, phone, elert, e lert, e-Lert, 
Doc ID:
64526
Owned by:
Aaron W. in Southern Illinois University Edwardsville
Created:
2016-06-28
Updated:
2025-03-28
Sites:
Southern Illinois University Edwardsville