ITS Help Desk - eLert e-ID Password Reset Tool

If you forget your SIUE e-ID password, you can use the eLert e-ID password reset tool to get a new password using the phone number you have on file with the eLert system. Here is a step-by-step guide to using the tool:
  1. Visit the SIUE e-ID Creation and Maintenance page at

  2. If you do not know your last working password, select the option "I have an e-ID but I forgot my password (New options available)" and click Continue.

  3. You will be directed to a page that will request your account information. Fill out all applicable fields and click Continue.

  4. If you have enrolled in the e-Lert system, the next page will give you two options. Select the option "Please send me a text message with a security code" and click Continue. If you have not enrolled in the e-Lert system, you will only be given the option "Please show me my clue and allow me to enter my secret phrase". If you need assistance enrolling in the e-Lert system, please refer to the following article for instructions:
  5. If you have enrolled in the e-Lert system, a security code will be sent to the cell phone number on file used for receiving e-Lerts. Enter this code in the Challenge Code field and click Continue.

  6. A new password will be generated and displayed on the web page.

  7. If you were not able to use the text message tool, choose the option to reset your password using a secret phrase. This page will show the clue created by the user and require the entry of the secret phrase before producing a new password for the account.

    Please note that the e-Lert e-ID password reset tool can only be used if you have previously enrolled in the eLert system and provided a valid phone number. If you have not enrolled in the e-Lert system ( or need additional assistance, please contact the ITS Help Desk at 618-650-5500. 

Keywordsnew, eid, e-ID, eID, e-id, tool, text message, reset, password, creation, maintenance, creation, cell, phone, elert, e lert, e-Lert,   Doc ID64526
OwnerJacob F.GroupSouthern Illinois University Edwardsville
Created2016-06-28 12:21:19Updated2024-02-16 09:35:05
SitesSouthern Illinois University Edwardsville
Feedback  2   3