ITS Telecom - User calls and wants to obtain a PBN (Personal Billing Number) or off campus call out code
Overview for when a user calls and wants to obtain a PBN (Personal Billing Number) or off campus call out code,
Requesting a PBN / Off-Campus Calling Code
To request a Personal Billing Number (PBN) or off-campus calling code, you can either submit a Tikit request or complete the ITS Network & Infrastructure Service Requisition Form.
⚠️ Important: Please wait until the employee has officially started their employment before submitting the request.
Required Information
Before submitting, ensure you have the following employee details:
- Full Name
- 800 ID Number
- SIUE Email Address
Submission Methods
- Option 1: Tikit Request – Submit a ticket online with the required employee information.
- Option 2: Service Requisition Form – Download the form from the ITS Network & Infrastructure Page.
- Note: The form must be signed by the fiscal officer.
- Email the completed and signed form to NIRequests@siue.edu.
Processing Timeline & Billing
|
Request Type |
Processing Time |
Cost |
|
PBN / Calling Code |
Within 24 hours (emailed directly to the user) |
Free to set up; toll charges are billed to the form's Budget Purpose Number. |
|
Caller ID / Display Change |
Approximately 1 week |
Free of charge. |
For detailed information on long-distance rates and billing practices, please visit the ITS Telephone Rates & Billing Page.