TechSmith Knowmia (Relay): Reset Analytics and Quizzing Responses on Videos (Faculty)

This document describes how to reset analytics/viewing data on a TechSmith Knowmia (formerly TechSmith Relay) video.

Analytics data will be associated with the video until the data is cleared. Re-linking to the video each semester does not clear the Analytics. It is best practice to download the analytics before clearing the data.

 Download Data

1. Navigate to the video thumbnail.

2. Click on the cog in the lower right corner of the thumbnail.


3. Click Download Data.

download data

4. Do not navigate from the page. A window will pop up and ask if you wish to open or save the CSV file. Data displayed is both the data from the quizzes and the Analytics data. Save the CSV file for your records.

 Reset Data

1. Click on the cog in the lower right corner of the thumbnail again.

2. Click Reset Data. By resetting data, all quiz responses and data will be erased. There is no way to get this data back.


3. If you did not download the data, you have the option to do that here by clicking Download Data. When you are ready, click Reset.

reset data

 Download or Reset Data on Multiple Videos at Once

  1. Check the box in the upper-left corner of the video thumbnail (do this for each video)

  2. Click the Settings icon that appears to the right in the blue bar above the videos
  3. Choose to either Reset Data or Download Data from the drop-down menu

See Also:

Keywords:Video, audio, streaming, media, TechSmith Relay, Tech Smith Relay, relay, tecsmith, tec, smith, data, analytics, reports, knowmia, nomea, nomia, no mia, know mea,   Doc ID:94195
Owner:Center I.Group:Southern Illinois University Edwardsville
Created:2019-08-30 08:28 CSTUpdated:2021-09-02 09:13 CST
Sites:Southern Illinois University Edwardsville
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