Elevating Knowledge Discovery with Semantic Search

Discover how semantic search can transform knowledge discovery in the KB platform. This session explores recent enhancements to the KB’s semantic search engine, showcases its impact on search relevance and user experience, and makes the case for enabling semantic search on your own KB sites. Whether you’re already using it or just exploring options, you’ll gain insights into why this matters and how it can elevate access to your content.

Beginning with the Basics

This session will provide an overview of the new document edit screen, including some basic tips for getting started with document editing and some useful features of the KB editing experience that can be used throughout your work with the KnowledgeBase.

The KB’s API offers a way to surface your KB content in websites and applications without duplication. In this session, we’ll provide a beginner-friendly overview of what an API is and how it makes your content portable. We’ll also take a look at two different use cases at UW-Madison. Join us to learn more about how you can make your KB content available to your users when and where they need it most!

Did you know that the KB is moving to a brand new document editing interface? This session will tell you everything you need to know about the changes coming to this crucial area of the KB Admin Tools. We’ll take a brief look at how the KB team approached this design effort, explore the new interface together, and talk about the timeline for replacing the existing edit screen.

Get together with your fellow admins and authors to discuss the topics that matter to YOU! In this session, we’ll host a casual “Lean Coffee”-style conversation, in which you get to suggest topics to discuss and vote on what interests you. This is a great opportunity to talk about challenges, get new ideas, and connect with others in your role.

Ever wondered what happens when you feed your KB to a chatbot? In this session, we’ll walk through a simple experiment where an AI bot was trained using documents from a KnowledgeBase site. I’ll share how I did it, what worked (and didn’t), and a few lessons learned along the way.

Take a few moments to learn about several options that exist within the KnowledgeBase to better enhance your experience as an administrator or editor. Some lesser-known features will be highlighted that could benefit your document creation processes.

Ready to elevate your KB landing page to align with your campus branding? Want to make sure it complies with Web Content Accessibility Guidelines (WCAG)? This workshop is designed to empower partner schools with the skills to leverage KB administration's advanced features. We'll guide you through customizing a standard landing page with a specially crafted, WCAG-friendly CSS template. You'll receive complete source code, valuable resources, how to back up your configuration, make changes, and revert back to your default configuration. Discover how surprisingly friendly it can be to master the intricate details of the KB application.

The KB Team wants to hear from you! We're hosting a collaborative feedback session to find out what matters to our users. Your input will help us prioritize our service roadmap, ensuring we're focusing on the improvements and features that will benefit you most.

All web content published by public entities, including UW-Madison, must comply with current accessibility standards by April 24, 2026. The UW-Madison ADA Coordinator and Deputy ADA Coordinator will join us for a panel discussion to answer your questions about what it means to make accessible content, why it matters, and what steps you should be taking to ensure you are ready to meet this important deadline.

[Pending description.]