KB User's Guide - Settings Tab - Customizing Live Site Messages

NoteInformation symbol

You must have full administrative permissions in your space to perform these steps. This means access to the Documents, Settings, and Users tabs.

Admins and users with access to the Settings tab can customize the messages shown on your KB site, including those displayed after a search or when a user tries to access an unavailable document. This document walks you through the process.

Which messages can I customize?

You can customize the following three messages on your live site:

  • The seach success message, which is the message displayed below a set of search results in the KB
  • The search failure message, which is the message displayed when no search results are found
  • The page not found error, which is the message displayed when a user tries to navigate to a document page that is unavailable

Each of these messages has default text associated with them, but you can change these to make them unique to your site and processes. For example, you can customize a message to include:

  • a more natural description with language that is friendly and inviting
  • special search tips or directions on submitting feedback
  • a link leading to helpful information

How to customize a message

To customize one of the above messages:

  1. Navigate to the Settings Tab > Custom Messages link

    The Custom Messages page. The Settings tab at the top is circled in red. The Custom Messages page on the left side menu is also circled in red.

  2. You’ll be taken to the Custom Messages page, where six expandable panels let you create or modify message sets for both the Internal and External KB sites.

    • Internal Site Search Success Message
    • Internal Site Search Failure Message
    • Internal Site Page Not Found Message

    Internal Site Custom Message examples.

    • External Site Search Success Message
    • External Site Search Failure Message
    • External Site Page Not Found Message 

    External Site Custom Message examples.

  3. Enter plain text in these fields, or use HTML formatting to provide links, images, tables, etc. in these text fields. 

    • Note: If you would like to add this type of content but are unsure of how to format it in HTML, you can open a new document and use the Body editor to format the content as desired. When you are satisfied with your content, use the Source code button < > in the editor toolbar to view and copy the HTML that was generated for you. 


Keywords:
custom 404 error page not found search success failure html 
Doc ID:
55543
Owned by:
Leah S. in KB User's Guide
Created:
2015-08-24
Updated:
2026-06-30
Sites:
KB User's Guide
Settings Tab