KnowledgeBase User's Guide Search Results

KB Author Training - Body Field - Using the TinyMCE Editor

This training document provides detailed information about the KB's editor, TinyMCE. It also includes training exercises that demonstrate how to switch between the main What-You-See-Is-What-You-Get (WYSIWYG) editing mode and the secondary source ...

• Group: KB User's Guide
• Views this week: 170
• Total views: 47309

ID: 23349

2024 KnowledgeBase (KB) User Group Meeting

Our annual KB User Group Meeting will take place the week of July 29-August 2, 2024. We will host a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.

• Group: KB User's Guide
• Views this week: 371
• Total views: 14181

ID: 137917

KB User's Guide - Documents Tab - Overview of Fields in Document editor

This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.

• Group: KB User's Guide
• Views this week: 442
• Total views: 143566

ID: 5238

KB User's Guide - News Tab - Editing News Items

This document explains how to edit an already exsiting news item.

• Group: KB User's Guide
• Views this week: 152
• Total views: 32616

ID: 5284

KB User’s Guide - Settings Tab - Apply a custom homepage layout

Learn how to use a custom layout to change the look and feel of your site’s homepage.

• Group: KB User's Guide
• Views this week: 145
• Total views: 11740

ID: 124321

Authors [Glossary]

yours, ours

• Group: KB User's Guide
• Views this week: 82
• Total views: 29831

ID: 56835

KB User's Guide - Users Tab - Adding a User

This document explains how to add a user to your KB and grant them permissions consistent with your workflow.

• Group: KB User's Guide
• Views this week: 326
• Total views: 61496

ID: 5338

KB User's Guide - KB Training - Watch the New Editor Training

The KB Team held a training on the new document editor, which will eventually replace the classic editor. If you weren't able to attend, you can view the training recording here.

• Group: KB User's Guide
• Views this week: 68
• Total views: 22766

ID: 104509

KB User's Guide - Documents Tab - Creating a KB Document from Microsoft Office or Google Docs

This document explains the available methods for creating a KB document from content drafted in Microsoft Word or Google Docs.

• Group: KB User's Guide
• Views this week: 95
• Total views: 36378

ID: 21357

KB User's Guide - Documents Tab - Adding Images and Other Files to Your Documents

This document describes the various ways that you can add images and other supplemental files to your KB documents.

• Group: KB User's Guide
• Views this week: 242
• Total views: 59068

ID: 5722

KB User's Guide - Home Tab - My Profile

The My Profile screen allows you to change personal information in your user profile. From this page, you can also adjust how you interact with the KB by adjusting your default KB group, default tab and the editor mode selection that best suits ...

• Group: KB User's Guide
• Views this week: 174
• Total views: 39232

ID: 8529

KB User's Guide - Users Tab - Viewing, Updating and Deleting Users

This document explains how to modify or update information for an existing user in the KB Admin Tools, and what to do if a user needs to be removed.

• Group: KB User's Guide
• Views this week: 238
• Total views: 38527

ID: 5340

KB User's Guide - Documents Tab - TinyMCE Custom Button Plugin

This document explains the Custom Button plugin in the TinyMCE editor.

• Group: KB User's Guide
• Views this week: 57
• Total views: 5618

ID: 134337

KB User's Guide - Documents Tab - TinyMCE Content Restore Plugin

This document explains the Content Restore plugin in the TinyMCE editor.

• Group: KB User's Guide
• Views this week: 99
• Total views: 6766

ID: 133950

KB User's Guide - Documents Tab - TinyMCE 'To The Top' Plugin

This document explains the 'To The Top' plugin in the TinyMCE editor.

• Group: KB User's Guide
• Views this week: 94
• Total views: 7542

ID: 135308

KB Author Training - Creating a New Document

This document provides background information on the process of creating a new KB document. It also includes a training exercise that demonstrates the document editor's basic functionality. For detailed information about specific aspects of the ...

• Group: KB User's Guide
• Views this week: 413
• Total views: 52788

ID: 23149

KB User's Guide - Documents Tab - How to Create and Publish a Document

This document explains how to create a new document using the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 270
• Total views: 63759

ID: 5235

KB User's Guide - Advanced HTML - Creating Collapsing and Expanding Panels

This document describes how to add expandable/collapsible panels to a KB document. These panels provide a useful way to organize longer-form content, especially in situations where the reader may only need to read sections that apply to them.

• Group: KB User's Guide
• Views this week: 124
• Total views: 40008

ID: 73277

KB User's Guide - Documents Tab - TinyMCE Accessibility Checker

This document provides information on the TinyMCE editor's accessibility checker and how it checks for and fixes any possible issues within a document.

• Group: KB User's Guide
• Views this week: 181
• Total views: 16056

ID: 116740

KB User's Guide - News Tab - News Creating/ Editing Form Fields

This document details the fields in the news article Creating/Editing form.Upon clicking the Submit button, form validation will make sure that the necessary and properly formatted information needed to successfully complete the News item was ...

• Group: KB User's Guide
• Views this week: 168
• Total views: 41492

ID: 5270