TechSmith Relay: Download Captions

This document provides an overview of how to download the captions from a video in TechSmith Relay.

Prior to being able to download captions, they must be generated and edited. Click the + to view the article to complete these steps if you have already not generated and edited captions.
    • Closed captioning not only helps students with hearing impairments, but is beneficial for students where English is their second language.  It is also beneficial for students not able to listen to the video due to sound restrictions in their environment (e.g., at work).

      See the Add and Edit Captions video for full features.

      Log into TechSmith Relay at

      Add Captioning

      1. Navigate to the video.
      2. Click on the video.
      3. Click on the Accessibility button.

      Accessibility button

      4. From the "Select an Action" drop-down menu, select Generate Captions. Then click Confirm.

      Generate captions

      5.  You may continue with additional uploads and editing in Relay as your video is captioned. You will receive an email when the captioning is complete.

      Captioning activity

      To monitor the status of your captioning, click on the Captioning Activity link in the dialogue box.
      The time in the "Updated" column will indicate approximately how much time has elapsed in the process.


      Edit Captioning

      1. To edit the captioning, return to the Accessibility panel from Step 3 above.

      2. In the drop-down menu, select Edit Captions. Click Confirm.

      Edit captions

      3. Type directly into the closed caption box to edit the text. In the example below, you may want to remove the comma.

      Edit closed caption

      4. Use the Play button to begin the video and the pause button when you want to stop the video to make edits.


      Click the Next or Previous button to advance to or return to caption box.


      Drag the timeline (not the teal play-line) to the caption box on the video.

      5. Click the "! ADA" button at the bottom of the screen to see sections that may not be ADA compliant.

      ADA button

      6. Click on a rule to jump to the next error.

      In this example, the caption is too short. The text from the end of the previous caption should be combined with this caption to form a complete sentence. (See below)

      When all errors are met, the gold exclamation mark will turn to a green check mark.

      NOTE: All changes are automatically saved. Use the "Undo" button (see below) to revert.

      7. If you want to save and return to your  before you are finished, click the Save & Exit button in the upper left corner of your screen.
      When editing is complete, click the Publish button at the top of the page.

      Other Edits

      In addition to editing the text, other edits can be done to the text boxes.

      editing tools

      1. Add New Caption - click this button to add a blank caption box to the point on the timeline where no caption box exists.
      2. Delete Caption - click this button to delete a caption box.
      3. Split Caption - move the timeline and pause the audio to where you want the caption to split. Note: align the play head with the audio, and not the text in the text box before you split the text box.
      4. Delete All Captions - WARNING: Clicking this button will delete ALL of the captions. If you inadvertently clicked this, click the Undo button (#5 in the image above).
      5. Undo - revert to the previous action.
      6. Redo - repeats the previous action. 

To download captions:

  1. Click on the video.
  2. Click the Accessibility button.
  3. From the "Select an Action" drop-down, select Edit Captions. Then click Confirm.
  4. In the upper right corner, click the Export button.

    export button in upper right corner

  5. The Export Captions box will appear in the center of the screen. Ensure the SubRip (.srt) file type is selected and then click Export.

    export captions box

  6. The file will download to your computer.
  7. Open the program Notepad on your computer.
  8. Click File>Open and browse for the SRT file in your downloads. Note: You may need to change the file type to All Documents instead of Text Documents.
Now you have the text open in Notepad. You can save this as a TXT file or copy and paste the text into a Word document to save in a DOCX or PDF format.

See Also:

Keywords:techsmith, relay, techsmith relay, tech smith relay, tech smith, captions, export captions, export transcript, download transcript, download captions   Doc ID:101341
Owner:Jennifer A.Group:Southern Illinois University Edwardsville
Created:2020-04-23 13:17 CDTUpdated:2020-04-23 13:40 CDT
Sites:Southern Illinois University Edwardsville
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