TechSmith Knowmia (Relay): Download Captions

This document provides an overview of how to download the captions from a video in TechSmith Knowmia (formerly Relay).

Video owners must generate captions in TechSmith Knowmia before being able to download them. Click the + to view the article to complete these steps if you have already not generated and edited captions.
    • Closed captioning not only helps students with hearing impairments, but is beneficial for students where English is their second language.  It is also beneficial for students not able to listen to the video due to sound restrictions in their environment (e.g., at work).

      See the Add and Edit Captions video for full features.

      Log into TechSmith Knowmia at

      Add Captioning

      1. Navigate to the video.
      2. Click on the video.
      3. Click on the Accessibility button.


      4. To start the captioning process, select Add Caption Track.

      generate captions

      5. Accept the "Speech-to-text" option and click Apply.

      Speech to text option

      6. When the caption is complete, the status will read "Ready for Edit." To edit the caption, click on the ellipses, then click on Edit in the menu. 


      Edit Captioning

      1. Type directly into the closed caption box to edit the text. In the example below, you may want to remove the comma.

      Edit closed caption

      2. Use the Play button to begin the video and the pause button when you want to stop the video to make edits.


      Click the Next or Previous button to advance to or return to caption box.


      Drag the timeline (not the teal play-line) to the caption box on the video.

      3. Click the "! ADA" button at the bottom of the screen to see sections that may not be ADA compliant.

      ADA button

      4. Click on a rule to jump to the next error.

      In this example, the caption is too short. The text from the end of the previous caption should be combined with this caption to form a complete sentence. (See below)

      When all errors are met, the gold exclamation mark will turn to a green check mark.

      NOTE: All changes are automatically saved. Use the "Undo" button (see below) to revert.

      5. If you want to save and return to your  before you are finished, click the Save & Exit button in the upper left corner of your screen.
      When editing is complete, click the Publish button at the top of the page.

      Other Edits

      In addition to editing the text, other edits can be done to the text boxes.

      editing tools

      1. Add New Caption - click this button to add a blank caption box to the point on the timeline where no caption box exists.
      2. Delete Caption - click this button to delete a caption box.
      3. Split Caption - move the timeline and pause the audio to where you want the caption to split. Note: align the play head with the audio, and not the text in the text box before you split the text box.
      4. Delete All Captions - WARNING: Clicking this button will delete ALL of the captions. If you inadvertently clicked this, click the Undo button (#5 in the image above).
      5. Undo - revert to the previous action.
      6. Redo - repeats the previous action.

      Add an Assignee

      If you have help from a GA or other user, you can add them as an Assignee to help edit captions. That is the only access they will have to your video.

      1. Click on Add Assignee button.

      add assignee

      2. Enter the user's SIUE email (not just the e-ID). The user will receive an email notifying of the captions.

      If a caption has not been generated, click the "Generate speech-to-text captions" check box.

      Click Save at the bottom of the window.

      add email

      The Assignee(s) will be listed.

      assignee list

To download captions:

  1. Click on the video.
  2. Click the Accessibility button.
  3. From the "Select an Action" drop-down, select Edit Captions. Then click Confirm.
  4. In the upper right corner, click the Export button.

    export button in upper right corner

  5. The Export Captions box will appear in the center of the screen. Ensure the SubRip (.srt) file type is selected and then click Export.

    export captions box

  6. The file will download to your computer.
  7. Open the program Notepad on your computer.
  8. Click File > Open and browse for the SRT file in your downloads. Note: You may need to change the file type to All Documents instead of Text Documents.
Now you have the text open in Notepad. You can save this as a TXT file or copy and paste the text into a Word document to save in a DOCX or PDF format.

See Also:

Keywords:techsmith, relay, techsmith relay, tech smith relay, tech smith, captions, export captions, export transcript, download transcript, download captions, knowmia, nomea, nomia, no mia, know mea,   Doc ID:101341
Owner:Jennifer A.Group:Southern Illinois University Edwardsville
Created:2020-04-23 13:17 CDTUpdated:2020-06-16 18:30 CDT
Sites:Southern Illinois University Edwardsville
Feedback:  1   0