Multi Factor Authentication (MFA) - Only getting notifications with app open

I only get notifications when I have the app open. If the app isn't open, I don't get any notifications.

If you get notifications, but they don't make noise or vibrate despite your ringer being on, first check the app settings. Enable the app to use sound or vibrate with its notifications.

If you don't get notifications at all, check the following cases:

• Is your phone in Do Not Disturb or Quiet mode? That mode can keep apps from sending notifications.
• Can you receive notifications from other apps? If not, there may be an issue with the network connections on your phone, or the notifications channel from Android or Apple. You can address the first option in your phone settings, but you may need to reach out to your service provider for help with the second option.
• Can you receive notifications for some accounts on the app, but not others? If yes, remove the problematic account from your app and re-add it to re-enable push notifications.

If you tried these troubleshooting suggestions but are still having issues, send us your logs for diagnostics (go to the app settings, then select Help & feedback and Send logs) then go to the Microsoft Authenticator Q & A and let us know what problem you're seeing and what steps you've tried so far.