Go to https://myaccount.microsoft.com/

1. Select Change Password
2. Create a new password that meets these requirements:
   • Minimum length of 14 characters
   • Must not contain your name or more than two consecutive characters from it
   • Must include characters from at least three of these categories:
     • Uppercase letters (A-Z)
     • Lowercase letters (a-z)
     • Numbers (0-9)
     • Special characters (!, $, #, %)
3. Enter your new password again in the "Confirm password" field
4. Click Submit to save your changes

You should never share your password with anyone, and avoid using the same password across multiple accounts. By taking these precautions, you can help protect your personal information and maintain the security of your account.

If you've forgotten your e-ID password, don't worry – you can use a text message if you previously signed up for eLerts, to generate a new one. Here's what you need to do:

1. Go to the www.siue.edu/eid and select the option that says "I have an e-ID but I forgot my password." Then, click Continue.
2. Enter the requested information, ensuring your e-ID is entered in all lowercase letters. Click Continue.
3. If you are signed up for text eLerts, a verification code will be sent to you via text message. Enter this code in the "Challenge Code" field and click Continue.
4. Your new password will then be displayed.

If you need assistance enrolling in the eLert system, refer to the following article: https://kb.siue.edu/66909.

If you have forgotten your e-ID password, don't worry. There are several options available to reset your password and regain access to your account.

1. Visit the ITS Help Desk on Campus
   You can visit the Help Desk on campus, located in the basement of Lovejoy Library, Room 0005. Bring a government-issued ID card such as a driver's license, passport, military ID, or SIUE ID card with you to the Help Desk and we will print a new password for you. Our office hours can be found here.
2. Call the ITS Help Desk
   Alternatively, you can call the ITS Help Desk at 618-650-5500. A representative will ask you a series of questions to verify your identity. Once verified, they will reset your password, allowing you to get back into your account. You will be provided with a temporary password, and you will be forced to change that password when you first log into something.
3. Email for a Web Conference Reset
   If you're unable to visit or call the Help Desk, you can also sign up for an online meeting where we will ask you a series of questions to verify your identity and assist you with a password reset. You can email us at help@siue.edu or schedule a meeting with us here.