e-ID Added status

First you will go to the e-ID creation and Maintenance page at siue.edu/eid (you can use forward or back slash). Select I want to get an e-ID and click continue: 

e-ID creation and maintenance main page

1st Page) You will enter your information fully into all the fields. Make sure to click continue on each page. (Clicking Reset will make you start over. User will continue through every page). (If you get errors please try leaving out your middle initial).

I want to get an e-ID information fields

2nd Page) The next step will explain our additional verification step of sending a email to a personal email with the instructions and a code you need to verify. You will gain access to your accounts once you get your e-ID and password on the last page (Some services may take up to 45 minutes)  

Note: Email will not be sent until you get to the last page displaying your e-ID and password.

Verification email information

3rd Page) Check email addresses to ensure you are able to access one of those. (email will not be sent until you get to the last page displaying e-ID and password). If you don't have access to any of the addresses listed on this page you will need to contact the service center (Student) or HR (Faculty/Staff) if faculty or staff. Servicecenter@siue.edu or 618-650-2080   HR: 618-650-2190

Note: it will take 24 hours for the new address to be added. So, you will need to wait until the next day.

- Email will not be sent until you get to the last page displaying your e-ID and password.

Addresses verification email will be sent to

4th Page) Then you will create a secret phrase and a clue for your phrase. This is only used if you forget your password and want to change it online. 

secret phrase and clue page

5th Page) The next page is the User Agreement page. You can read through the agreement, select agree and continue to the next page. 

Acceptable Usage Agreement

6th Page) The last page will provide you with your e-ID and a new password for your account. After the user receives their e-ID and password we advise users to sign up for e-lerts. E-lerts let users reset their password with a text, and also send users text if there is a campus closure or emergency event on campus.

e-ID and password are being created

e-ID and password page

After users get their e-id and password they can then enter the key code with the instructions in the email. It will have them go back to the e-ID creation and maintenance page and select "I received my key code and I need to preserve my e-ID". They will then enter their e-ID, password, and they key code. 


  • Until the key code is entered the "I have an e-ID, but I forgot my password" option won't work for them. 
  • Users can update their password immediately using the "I know what my password is and I want to change it" option
  • Password status should show Valid in SNAPS at this point if you refresh it. If it shows "Valid disabled" and you gave it a minute or two you can reach out to Unix or Winadmin to get it re-enabled
  • If you reset someone's password in person it will be all lowercase letters and numbers, but if they go through the I want to get an e-ID process it will randomly generate upper and lowercase letters and numbers (no special characters)

keycode page

Once all information is entered in correctly they will get this message:

Key code successfully entered page

Keywords:Added, snaps, sign up, e-id, obtain, obtain your, obtain your e-id, I want, I want to get an e-ID, reset, reset to added, Creation and Maintenance, added account, keycode   Doc ID:128450
Owner:Jacob F.Group:Southern Illinois University Edwardsville
Created:2023-05-22 10:23 CDTUpdated:2023-07-07 14:10 CDT
Sites:Southern Illinois University Edwardsville
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