Yuja (All users) - User has trouble viewing videos - authentication issues

An overview of resolving viewing issues with Yuja videos.

Users have called with issues trying to view videos on Yuja for a course.  The callers were using Apple devices.  The options below are what we have suggested.

How do I enable YuJa on my iPad?

Go to the Settings app on your iPhones or iPads. Scroll down and select Safari from the left navigation menu. Under Security & Privacy, disable both “Block All Cookies” and “Prevent Cross-Site Tracking.” Quit and restart the Mobile Safari app.

Possible that the user might need to clear their cache in the browser they are using.

Link for clearing the cache in their browser. - http://kb.siue.edu/92225

Enabling Third Party Cookies

User might need to enable third party cookies - see link below


Enable for Single Sign-On

All the Library videos have been enabled for single sign on - but it is a possibility that one might have been missed - doesn't hurt to check.  If this is a non library video - suggest they enable the video for single sign on. To enable single sign-on see below.

  1. On the thumbnail of video hover and select More...
  2. Select Links on left hand side.
  3. Near the bottom select the radio button for Enable for single sign on and click Save. 

KeywordsYuja, videos, authentication, login, log, in, viewing, issues, browser, apple, ipad, mac, macbook,   Doc ID129217
OwnerSheryl M.GroupSouthern Illinois University Edwardsville
Created2023-06-20 12:29:53Updated2023-06-20 13:18:17
SitesSouthern Illinois University Edwardsville
Feedback  0   0