Remote Desktop Gateway (Windows) - Connect to On-Campus Computer via RDP

Important: Before your first connection, ensure your MFA Authentication Method is configured for "App-based authentication - Notification".

Prerequisites

• Windows computer with Remote Desktop Connection application
• Valid SIUE credentials (E-ID and password)
• Microsoft Authenticator app configured for SIUE MFA
• Knowledge of your target computer's name 
• Approved Remote Access request in SAR. See Remote Access - How to Request VPN or Remote Desktop at SIUE for the process.

Configure Remote Desktop Connection

Step 1: Open Remote Desktop Connection

Launch the Remote Desktop Connection application on your Windows computer.

Step 2: Expand Configuration Options

Click the Show Options button to display all available configuration settings.

Step 3: Enter Computer Information

In the "Computer" field, enter <eid>.desktop.siue.edu

Note: Replace <eid> with your actual SIUE username.

Example: If your E-ID is "jsmith", enter jsmith.desktop.siue.edu

Step 4: Configure Gateway Settings

1. Click the Advanced tab
2. Under the "Connect from anywhere" section, click the Settings... button

Step 5: Set Gateway Server

1. Select "Use these RD Gateway server settings:"
2. In the "Server name" field, enter: desktop-siuecougars.msappproxy.net
3. Click OK to save the gateway settings

Connect to Remote Computer

Step 6: Initiate Connection

Click the Connect button to begin the connection process.

Step 7: Enter Credentials

When prompted, enter your SIUE credentials:

• Username: Your SIUE eID
• Password: Your SIUE password

Step 8: Complete MFA Authentication

After entering your credentials, you will receive a notification in your Microsoft Authenticator app. Approve the login request to complete authentication.

Step 9: Accept Security Certificates

You may be prompted to approve security certificates or trust the remote computer. Click Yes or Connect to proceed.

Troubleshooting

Common Issues

• Connection timeout: Verify the computer name format and ensure the target computer is powered on and connected to the SIUE network
• MFA not received: Check that Microsoft Authenticator is properly configured and connected to the internet
• Gateway errors: Confirm the gateway server name is correctly entered as desktop-siuecougars.msappproxy.net
• Authentication failed: Verify your SIUE credentials

Need Additional Support?

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