What is Self-Service Password Reset?

The Microsoft 365 Self-Service Password Reset Tool allows you to reset your SIUE password independently without contacting ITS. This service provides immediate access to your account when you experience password issues or forget your password.

Important: To use this feature, you must register two different types of authentication methods: the Microsoft Authenticator app AND a phone number for either text or call verification. Most SIUE users already have one method set up through MFA, so this guide will help you add the method you don't currently have.

How to Register Your Required Authentication Methods

Microsoft requires at least two different types of authentication methods for password reset. If you're already using Multifactor Authentication (MFA), you likely have one method set up. This guide will help you add the additional method you need.

Determining What You Need to Add

• If you currently use the Microsoft Authenticator app for MFA, you need to add a phone number for text or voice call verification.
• If you currently use text messages or phone calls for MFA, you need to set up the Microsoft Authenticator app.
• If you're not sure what you have, follow the steps below to check your current methods and add what's missing.

1. Access the Registration Page

   • Go to the account management page.
   • Sign in with your SIUE email address and password
   • If prompted for MFA verification, complete the authentication process
   • Under Security info click UPDATE INFO

2. Review Current Methods and Add Missing Ones

   The page will show any authentication methods you already have registered. You must have  two different types of authentication methods from the options below:

   Option 1: Microsoft Authenticator App (Recommended)

   • Select "Authenticator app" and follow the on-screen instructions
   • Download the Microsoft Authenticator app from your device's app store if you haven't already
   • Open the app and tap "Add Account" or the "+" button
   • Select "Work or school account"
   • Scan the QR code displayed on your computer screen with your phone
   • Approve the test notification to verify the setup is working

   Option 2: Phone Number

   • Select "Phone" from the authentication methods
   • Enter your phone number with area code
   • Choose whether you want to receive verification codes via text message or phone call
   • Click "Next" and follow the prompts to verify your phone

3. Review and Finish

   • Verify that all your preferred authentication methods are listed
   • Click "Finish" to complete the registration process

How to Use Self-Service Password Reset

Once you've registered your authentication methods, you can reset your password by following these steps:

1. Go to any SIUE login page or to office365.siue.edu
2. Click on "Forgot my password" or the equivalent link
3. Enter your SIUE email address and the characters shown in the security image
4. Choose one of your registered authentication methods to verify your identity
5. Complete the verification process
6. Create a new password that meets SIUE's password requirements
7. Sign in with your new password

Frequently Asked Questions

Is this the same as Multifactor Authentication (MFA)?

While Self-Service Password Reset uses the same authentication methods as MFA, they serve different purposes. MFA protects your account during sign-in, while Self-Service Password Reset allows you to regain access if you forget your password. However, both systems require the same types of verification methods, so the methods you set up for one will work for the other.

I already use MFA. Do I still need to register for password reset?

Yes. Even if you're using MFA, you may only have one type of authentication method registered (like just the app or just phone verification). For password reset to work, you need to have at least two different types of methods registered: the Microsoft Authenticator app AND either a phone number or alternative email. You need to verify that you have both types set up.

What if I get a new phone?

If you get a new phone, you should update your authentication methods as soon as possible. If you've registered multiple methods, you can use an alternative method to sign in and update your information.

What if I can't access any of my authentication methods?

If you can't access any of your registered authentication methods, you'll need to contact the ITS Help Desk for assistance with resetting your password.

Need Additional Support?

This guide aims to provide useful information, but as technology changes, interfaces or steps might vary. Please use the Comment button to let us know if anything differs from your experience. Your feedback helps us keep this information accurate. Thank you!