ITS Help Desk - I cannot log into Blackboard (Student)

This document provides an overview of possible solutions for problems logging into Blackboard.

The answer to this question is generally one of several things:

  1. You are using your full Email address, rather than simply your e-ID as your username. Your e-ID is the part of your SIUE Email address that comes before the, for example, jsmith.
  2. Your e-ID was never activated or it was activated but not preserved. To activate or preserve an e-ID after receiving the postcard, go to the e-ID web site:
  3. Your password has expired. SIUE e-ID passwords must be changed every 60 days. To change a password before it expires, visit the e-ID web site: To reset a password that has already expired, visit LB 0005. You must present your SIUE Cougar Card ID or another photo ID.
  4. You are a new student and you are not enrolled in any courses that are using Blackboard. Continuing students who have had at least one course that used Blackboard should still be able to log in to Blackboard to access their Content Collection.

Keywords:blackboard, bb, cannot login, log in,   Doc ID:51694
Owner:Jeff P.Group:Southern Illinois University Edwardsville
Created:2015-05-27 13:59 CDTUpdated:2017-02-03 10:39 CDT
Sites:Southern Illinois University Edwardsville
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