Cougarnet - "External User ID Cannot Be Determined" error when trying to log into Cougarnet

This document provides an overview of how to resolve 'External User ID Cannot Be Determined' error in Cougarnet.

Issue: User receives "External User ID Cannot Be Determined" error when trying to log into Cougarnet.

Environment: Cougarnet

Resolution: Clear cache on browser, close browser and then reopen.

Cause: (Optional)



Keywords:Cougarnet, browser, external user id   Doc ID:58612
Owner:Aaron W.Group:Southern Illinois University Edwardsville
Created:2015-12-01 10:19 CDTUpdated:2017-02-22 09:54 CDT
Sites:Southern Illinois University Edwardsville
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