Cougarnet - "External User ID Cannot Be Determined" error when trying to log into Cougarnet

This document provides an overview of how to resolve 'External User ID Cannot Be Determined' error in Cougarnet.

If a user receives "External User ID Cannot Be Determined" error when trying to log into Cougarnet:

- Clear cache on browser, close all tabs open in browser and then reopen.

Keywords	Cougarnet, browser, external user id Suggest keywords	Doc ID	58612
Owner	Aaron W.	Group	Southern Illinois University Edwardsville
Created	2015-12-01 09:19 CST	Updated	2023-10-03 12:08 CST
Sites	Southern Illinois University Edwardsville
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