Blackboard (Students) - Publisher and Third-Party Content
Many academic textbook publishers offer web-based learning materials to accompany their textbooks. Often, these companies ask that institutions do not attempt to provide technical support for their products. As a result, ITS is unable to provide technical support for problems that occur with most publisher content. Please contact your professor if you are having trouble with WebAssign, Pearson's MyMathLab, Cengage NOW, and other publisher material. After contacting your professor, use the list below to find technical support for the third-party product(s) used in your course.
Cengage (MindTap, CengageNOW, etc.)
- Online support site: Cengage Help
- Tutorials and registration help for Cengage products: Cengage Start Strong
- Phone: 1-800-354-9706
Elsevier (Evolve)
- Tutorials and help pages: Evolve Support Center
- Contact information for live support: Elsevier Customer Support
ExamSoft
- Technical support: support@examsoft.com
- General support information: ExamSoft Support
GoReact (used in SEHHB Teaching and Learning courses)
Kanopy
- Technical support: support@kanopystreaming.com
- General support information: Kanopy Help
Macmillan (Launchpad)
- Phone: 1-800-936-6899
- Online Support Chat Service
- According to technicians, Firefox is the preferred browser.
McGraw-Hill (Connect)
Pearson (MyMathLab, MyNursingLab, Mastering Chemistry, etc.)
Respondus LockDown Browser and Monitor
VitalSource
- Learner Resources
- Use the AI Chat Box for questions not included in this resource.
WebAssign
WileyPlus (Homework Help)
W.W. Norton (InQuizitive)
If you encounter a technical issue and are unsure if it is content or Blackboard related, feel free to contact ITS at bbhelp@siue.edu or at 618-650-5500. ITS staff can verify Blackboard functionality and ensure that known system issues are not the cause of the problem.
Need Additional Support?
If you have any questions or need further assistance, please contact the ITS Help Desk:
- Call: (618) 650-5500
- Email: help@siue.edu
- Visit: Lovejoy Library Room 0005 during regular business hours.
This guide aims to provide useful information, but as technology changes, interfaces or steps might vary. Please use the Comment button to let us know if anything differs from your experience. Your feedback helps us keep this information accurate. Thank you!