Blackboard (Students) - Publisher and Third-Party Content

This document provides an overview of publisher content, such as WebAssign and MyMath Lab, used in Blackboard.

Many academic textbook publishers offer web-based learning materials to accompany their textbooks. Often, these companies ask that institutions do not attempt to provide technical support for their products. As a result, ITS is unable to provide technical support for problems that occur with most  publisher content. Please contact your professor if you are having trouble with WebAssign, Pearson's MyMathLab, Cengage NOW, and other publisher material. After contacting your professor, use the list below to find technical support for the third-party product(s) used in your course.

Cengage (MindTap, CengageNOW, etc.)


McGraw-Hill (Connect)

Pearson (MyMathLab, MyNursingLab, Mastering Chemistry, etc.)

WileyPlus (Homework Help)

Elsevier (Evolve)

Macmillan (Launchpad)

W.W. Norton (InQuizitive)

If you encounter a technical issue and are unsure if it is content or Blackboard related, feel free to contact ITS at or at 618-650-5500. ITS staff can verify Blackboard functionality and ensure that known system issues are not the cause of the problem. 

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Owner:Emily K.Group:Southern Illinois University Edwardsville
Created:2016-05-09 13:50 CDTUpdated:2017-07-18 10:01 CDT
Sites:Southern Illinois University Edwardsville
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