ITS Help Desk - eLert e-ID Password Reset Tool

This article documents how to reset an SIUE e-ID password using the phone number you have on file with the eLert system.

If you have forgotten your e-ID password, and you have SIUE eLerts set up, you can now get a new password using text message verification.

This feature is now available on the SIUE e-ID Creation and Maintenance page (

If you do not know your last working password, you can choose the option, I have an e-ID but I forgot my password (New options available).
Once this option is selected, click Continue.
You will be directed to a page that will request your account information. Fill out all applicable fields and click Continue.


If you have enrolled in the e-Lert system, the next page will give you two options. Select the option, Please send me a text message with a security code, and click Continue.
(Note: if you have not enrolled in the e-Lert system you will only be given the option, Please show me my clue and allow me to enter my secret phrase.


If you have enrolled in the e-Lert system, a code will be sent to the cell phone number on filed used for receiving e-Lerts. Enter this code in the Challenge Code field and click Continue.


A new password will be generated and displayed on the web page.


If you were not able to use the text message tool, choose the option to reset your password using a secret phrase.
This page will show the clue created by the user, and require the entry of the secret phrase before producing a new password for the account.

Keywords:new, eid, e-ID, eID, e-id, tool, text message, reset, password, creation, maintenance, creation, cell, phone, elert, e lert, e-Lert,   Doc ID:64526
Owner:Cathi C.Group:Southern Illinois University Edwardsville
Created:2016-06-28 12:21 CDTUpdated:2017-04-17 07:17 CDT
Sites:Southern Illinois University Edwardsville
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