Office 365 Outlook Web App - Locked out of email

This document provides an overview of being locked out of email.

Issue: User is locked out of email. Entered the wrong password too many times and received an error message that they were temporarily locked out of their email for entering the wrong password too many times.

Environment: Online version of Office Outlook365 email application. 

Resolution:  User will regain access to try to login to email after an hour.  This is a Microsoft security feature.

Cause: If the user enters a password too many time(10 times), the user will become locked out of their email.



Keywords:Outlook365, email, lock, locked, locked out, OWA Outlook   Doc ID:66210
Owner:Sheryl M.Group:Southern Illinois University Edwardsville
Created:2016-08-17 10:38 CDTUpdated:2020-01-02 16:26 CDT
Sites:Southern Illinois University Edwardsville
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