Blackboard (Faculty) - Known Issue: Some Course Content is Blocked in Firefox and Chrome

This document provides an overview of and workaround for an issue where content is not displayed in Blackboard.

Recent versions of the Firefox and Chrome browsers have been designed to automatically block web pages that contain both secure (https) and non-secure (http) content.  ITS has seen instances where this automatic blocking has resulted in the inability to access some content in Blackboard courses, generally embedded media associated with publisher content, but sometimes embedded videos or other activities pulled in from a resource outside of Blackboard. Look to the following workarounds to resolve the issue:

  1. Use a different browser, such as Internet Explorer (PC) or Safari (Mac); Or
  2. If you use Firefox or Chromeyou can allow un-secure content to display by following these steps:

Mozilla Firefox

  •     Click the shield icon located at the top of your browser screen, to the left of the web address bar
  •     In the pop-up window that appears, click the down arrow next to "Keep Blocking" and select "Disable Protection on This Page"
  •     The page will refresh and display mixed content (both secure and non-secure)

Google Chrome

  •     Click the shield icon to the right of the web address bar at the top of your browser screen
  •     In the icon dialog box, click Load Anyway
  •     The page will refresh and display mixed content (both secure and non-secure)

To permanently enable mixed content in your browser's settings, follow these steps . (Instructions shared by Crystal Nielsen, Coordinator of eCampus Quality Instruction at Boise State University.)

Please contact ITS at or 618-650-5500 if you need additional assistance with this issue.

See Also:

Keywords:blackboard, black board, bb, known issues, known issue, content not showing, content not showing in Blackboard, students can't see lecture, students can't see video, can't see video, screen is black, can't access video, video won't play online.   Doc ID:69045
Owner:Emily K.Group:Southern Illinois University Edwardsville
Created:2016-11-28 17:23 CDTUpdated:2017-08-14 14:43 CDT
Sites:Southern Illinois University Edwardsville
Feedback:  0   0