Blackboard (Faculty) - Known Issue: Turnitin Error 423

This document describes how to resolve the Turnitin error 423.

Faculty report being unable to create or access an existing Turnitin Assignment (error 423). This error generally appears to faculty attempting to create a new or access an existing Turnitin Assignment.  The error message indicates that the faculty's email address being sent from within Blackboard to Turnitin does not match the email record on the Turnitin servers.

The only way to resolve this issue is to submit a ticket to Turnitin.  Faculty can submit a ticket on their own or request that ITS submit one on their behalf.  In either case, it is essential to clearly outline in the ticket:

  1. the faculty's correct email address
  2. the incorrect email address being reported in the 423 error screen
  3. and the course ID. 
Turnitin requests 24-48 hours to resolve this issue.

Please contact ITS at ftc_help@siue.edu or 618-650-5500 if you need additional assistance with this issue.




Keywords:blackboard, black board, bb, Turnitin error, error 423, can't create Turnitin assignment, known issue, known issues   Doc ID:69060
Owner:Emily K.Group:Southern Illinois University Edwardsville
Created:2016-11-29 10:49 CDTUpdated:2016-11-29 16:02 CDT
Sites:Southern Illinois University Edwardsville
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