Apple Mail - Add a Shared Mailbox

This articles provides step-by-step directions to setting up a shared email account on Apple Mail.

Before completing the steps below, make sure your personal SIUE email account has been added to Apple Mail.  For instructions on adding your SIUE email account, see

  1. On the Mail menu, click Preferences.
  2. Select Accounts and click the + (plus sign) in the lower left corner.

    Select Accounts and click the + (plus sign) in the lower left corner

  3. A pop-up window will appear asking you to choose a mail account provider.  Select Other Mail Account and click Continue.

    Choose Other Mail Account

  4. Enter the following information and click Sign In.

    • Name:  the name you want to assign to the shared mailbox
    • Email Address:  the email address
    • Password:  use any password

    Enter account information

  5. You will see a new window with the message "Unable to verify account name or password."  Enter the following information and click Sign In.

    • Email Address:  the shared_mailbox email address
    • User Name:  your\shared_mailbox
    • Password:  your SIUE e-ID password
    • Account Type:  IMAP
    • Incoming Mail Server:
    • Outgoing Mail Server:

    Enter account information

  6. Make sure Mail is selected (selecting Notes is optional) and click Done.

    Select Mail

  7. To change the display name of the shared mailbox, click Preferences on the Mail menu.  Select Accounts and click on the shared mailbox account in the left-hand menu.  In the Description box, type the desired display name for the shared mailbox.

    Change display name

Keywords:email, shared email, shared mailbox, shared inbox, shared account email, apple mail, mac mail, applemail, macmail, apple email, mac email, add shared account, add shared email, add shared mailbox, add shared inbox   Doc ID:70400
Owner:Tori R.Group:Southern Illinois University Edwardsville
Created:2017-02-03 11:04 CDTUpdated:2017-02-03 14:34 CDT
Sites:Southern Illinois University Edwardsville
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