Windows OS - Spinning Icon at Bootup

This document contains an overview of how to troubleshoot a spinning icon at bootup on a Windows 8 or 10 computer.

Issue:

Client is unable to login to their PC because the screen is stuck at a spinning icon.

Environment:

OS - Windows 8, 10

Resolution:

1. Unplug ethernet cable from computer.
2. Force computer shutdown by holding in power button until computer power button light turns off.
3. After 15-30 seconds, power on the computer and login. 
4. Plug the ethernet cable back into the computer and reboot.
5. Login and all should be OK.




Keywords:Windows, Windows Spins, Spinning, Bootup, login, Windows 8, Windows 10   Doc ID:72011
Owner:Alan G.Group:Southern Illinois University Edwardsville
Created:2017-03-24 07:15 CSTUpdated:2017-04-13 10:13 CST
Sites:Southern Illinois University Edwardsville
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