Two products go by the name "LockDown Browser" (Web Assign LockDown Browser and Respondus LockDown Browser)
This document provides an overview of the two different LockDown Browsers.
Students calling with LockDown Browser issues might not necessarily be using the Respondus LockDown Browser licensed by the University. Some math classes, in particular STAT-107, use a product within WebAssign also called LockDown Browser. It's not the same as Respondus' LDB, so the directions we have for downloading and using it will not work.
If students need help downloading WebAssign's LockDown Browser, please send them this document: Downloading WebAssign’s LockDown Browser.pdf
If a student is using WebAssign's LockDown Browser and are getting an error, they will need to contact WebAssign for help: WebAssign tech help contact info
These resources might also be helpful:
Test WebAssign LockDown Browser Installation