MAC - Outlook - How to add a shared mailbox to your exchange account in MS Outlook for Mac

This document will teach you how to add a shared mailbox to your exchange account in Microsoft Outlook for Macs. This document assumes that you’ve already configured Outlook to access your office 365 mailbox. If you have not done this yet, please refer to the document “How to configure Outlook for office 365(MAC)”.

To add a shared mailbox to exchange account in Microsoft Outlook for Mac:

1.    With outlook open, in the menu bar at the top of your screen, click on Tools and then Accounts

Arrow pointing to 'Tools' menu, 'Accounts' button

2.    In the account window that opens up, make the exchange account is highlighted on the left, and click on the Advanced button in the bottom right corner of the window:
Arrow pointing to 'Advanced' button

3.    The window will change again - at the top are three options. We are going to pick the Delegates option in the middle.
Arrow pointing to 'Delegates' option

4.    Now we are at the part where we actually add the shared mailbox.  On the bottom half of the Delegates screen, click the small “ + “ symbol under the box Open these additional mailboxes:.
Arrow pointing to '+' button

5.    Type the email address you are looking for into the search box, and click Add once you’ve found it.
Screen with email typed in search box and 'OK' button

6.    Continue clicking OK until you are back at your inbox.  It may take a few moments for the new inbox to appear.  If it does not appear after several minutes, please quit Outlook and re-open it. You should be able to see all inboxes on the left side of the screen.

View of inboxes on left side of screen

Keywordsshared, shared mailbox, email, mailbox, exchange, Microsoft, outlook 2011, outlook 2016, outlook, Microsoft Outlook, share   Doc ID75310
OwnerSheryl M.GroupSouthern Illinois University Edwardsville
Created2017-08-04 14:05:41Updated2022-04-14 12:05:36
SitesSouthern Illinois University Edwardsville
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