MAC - Outlook - How to add a shared mailbox to your exchange account in MS Outlook 2011/2016 for Mac

This document will teach you how to add a shared mailbox to your exchange account in Microsoft Outlook 2011 and 2016 for Mac’s. This document assumes that you’ve already configured Outlook to access your office 365 mailbox.

This document will teach you how to add a shared mailbox to your exchange account in Microsoft Outlook 2011 and 2016 for Mac’s.  This document assumes that you’ve already configured Outlook to access your office 365 mailbox.   If you have not done this yet, please refer to the document “How to configure Outlook for office 365(MAC)”.

Issue:  User wants to add a shared mailbox to their exchange account in Microsoft Outlook 2011 and 2016 for Mac.

Environment:  Mac, Outlook 2011, Outlook 2016

Resolution: 
1.    With outlook open, in the menu bar at the top of your screen, click on “Tools” and then “Accounts”

Image shows to click on the Tools tab and then to scroll down and click on Accounts




2.    In the account window that opens up, click on the “Advanced” button in the bottom right corner of the window:
Image shows to click on the Advanced button



3.    The window will change again, at the top are three options, we are going to pick the “Delegates” option in the middle.
Image shows to select Delegates



4.    Now we are at the part where we actually add the shared mailbox.  On the bottom half of the “Delegates” screen, click the small “ + “ symbol under the box “People I am a delegate for:”
Image shows to click on the plus button below the box for "People I am a delegate for:"



5.    Type the email address you are looking for into the search box, and click “OK” once you’ve found it.
Image showing to type address and then to click OK.



6.    Continue clicking OK until you are back at your inbox.  It may take a few moments for the new inbox to appear.  If it does not appear after several minutes, please quit outlook and re-open it.




Keywords:shared, shared mailbox, email, mailbox, exchange, Microsoft, outlook 2011, outlook 2016   Doc ID:75310
Owner:Sheryl L.Group:Southern Illinois University Edwardsville
Created:2017-08-04 14:05 CDTUpdated:2017-08-29 11:39 CDT
Sites:Southern Illinois University Edwardsville
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