Blackboard (Faculty/Students) - Unable to log into Blackboard

Issue with students being unable to sign into Blackboard.

Students accessing Blackboard’s login page from a web search (Google, Yahoo, etc.) are often directed to an alternate login page where CAS (the authentication protocol used at SIUE) is not the default option. 

Instead, the default option is “Sign in with third party account.” 

Blackboard Content 1

With this option selected, students will get an error message after they enter their e-ID and password and attempt to login to Blackboard.
To remedy this, students need to select the “CAS Authentication” option from the drop-down menu.
From this page they can enter a valid e-ID and password to enter Blackboard.

Blackboard Learn 2

Keywords:Bb, Black Board, Blackboard, Access, Login, CAS, log in, sign, sign in, learn, BlackboardLearn, cannot, can't,   Doc ID:76059
Owner:Cathi C.Group:Southern Illinois University Edwardsville
Created:2017-08-24 16:25 CDTUpdated:2017-08-24 16:27 CDT
Sites:Southern Illinois University Edwardsville
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