Zoom: Pro vs Basic Accounts (Faculty)

This document describes the difference between a basic account in Zoom and a pro account.

All SIUE faculty, staff, and students can access Zoom by logging into www.siue.edu/zoom with their e-ID and password. Everyone at the University starts with a basic account, but faculty and staff can be upgraded to a pro account upon request

Basic Zoom accounts are limited to 40-minute sessions. 
  • If you are unsure of your account type, you can check it by logging into www.siue.edu/zoom with your e-ID and password. Scroll to the User Type section of the My Profile screen. It will say either Basic or Pro here. 
  • If a Zoom meeting automatically ends at 40 minutes, this means the host has a basic account.
Pro Zoom accounts do not have time limits. 
  • Faculty and staff who need to record or host a meeting longer than 40 minutes can request a pro account. Please allow 1 business day for processing. 
  • Pro accounts do not need to be renewed or requested again; they stay with the faculty or staff person as long as they are employed at SIUE. 



Keywords:Zoom account, need more time in Zoom, Zoom cuts off at 40 minutes, zoom stops at 40 minutes, zoom stops recording, zoom stops, meeting stopped, meeting ended, unlimited recording and meeting time, unlimited time in Zoom, need pro account,   Doc ID:80610
Owner:Emily K.Group:Southern Illinois University Edwardsville
Created:2018-03-02 16:25 CDTUpdated:2018-03-02 16:25 CDT
Sites:Southern Illinois University Edwardsville
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