I cannot see parts of a PowerPoint presentation
If a PowerPoint file seems to be blocking certain media elements - for example, a black box is showing where a video should be playing - follow the steps below to show/play the hidden content.
- Close the PowerPoint file.
- Open it again. This time, when it first opens, watch for a Security Alert window. On this window, choose to Enable external content for this session.
- Click OK.
- With "external content" enabled, you should now be able to see videos, gifs, or other media embedded in the PowerPoint.
- Additional guidance for Microsoft Office and blocked external content is available.
If this doesn't fix the problem, please call ITS at 618-650-5500 or send a copy of the file and a message describing the issue to firstname.lastname@example.org.