How to connect to V-Lab from a Windows computer:

1. Make sure you have the Microsoft Authenticator app installed and setup on your phone. V-Lab will not work with text or phone call two factor authentication.
2. Login to the Remote Software service (https://vlab.siue.edu).
3. Click on the "Lab Desktop" application to download it.
4. Open the downloaded file. You'll see the following prompt:
   
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5. Click "Show Details" and make sure "Drives" is checked.
6. Click "Connect"
7. Login with your user name as "campus\e-id" and then enter your password.
8. Review the MFA prompt on your phone and approve if accurate
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Cause (optional) :
Users may not have been connecting to V-Lab with campus\e-id