e-ID - Why doesn't my password work?
There are a number of possible reasons that your e-ID password may not be working. On this page, we will go over some of the more common issues and their solutions.
Your password may be expired. (Have you changed your password in the last 365 days?)
Have you changed your password in the last year? If not, your e-ID may have expired. But don't worry! Updating your password is easy. Instructions can be found here: e-ID - Changing your e-ID password
You may not have signed up for your e-ID yet.
During your time at SIUE, you'll need to use a few usernames and passwords to access various systems. It's common for users to think their e-ID isn't working when they just need to activate it. Follow these instructions at e-ID - Activating your e-ID to activate your e-ID and ensure it's ready to use.
Your account could be "key coded." (Did you receive a postcard within 60 days of activating your e-ID?)
After signing up for your e-ID did you receive a postcard from the University and preserve your account using a code on the card? If your e-ID password stopped working 60 days after you signed up for it and you do not recall entering the code from the postcard then this is probably the issue. If you still have the postcard and a valid password you can preserve your account by going to the e-ID Creation and Maintenance page and choosing the option "I received the postcard with my key code and want to preserve my e-ID." If you have not preserved your account with your key code and your e-ID password is expired you will need to contact the ITS help desk at (618)650-5500 or firstname.lastname@example.org for assistance.
Your e-ID could be locked. (Has it been more than 180 days since you were enrolled in a class?)
Your SIUE e-ID is only valid for 180 days after you stop taking classes at the University. If your e-ID has been recently locked, there is still a chance to unlock it one time for 30 days so that you can download any necessary files or documents from your account. However, after the 30-day period, you will not be able to access your account unless you enroll in classes. It is important to note that your data may not be available if there is too large of a gap between the times you take classes at the University. If you have any questions or concerns regarding your e-ID, you can contact the ITS Help Desk at 618-650-5500 or email@example.com, and we'll be happy to assist you.
Your password could be wrong.
As the number of passwords we are forced to remember increases, it's easy to occasionally recall our password incorrectly. If you are unable to log in to your account, the first step you should take is to attempt to change your password. Instructions can be found here to change it with, or without, the current password: e-ID - Changing your e-ID password.
Your e-ID username could be wrong. (Your e-ID is not the same as your 800 number)
Your e-ID is a combination of your first and last name (for example John Doe's e-ID would be "Jdoe"). Your exact e-ID can vary slightly from what you would anticipate if someone with a similar name is already enrolled in the university. If the system you are trying to log in to asks for your e-ID make sure you are not using your 9-digit University ID (sometimes referred to as your "800 number). If you are not sure what your e-ID is, you can contact the ITS Help Desk at 618-650-5500 or firstname.lastname@example.org, and we'll be happy to assist you.
If none of these solutions work for you or you have other questions regarding your e-ID please contact the ITS Help Desk at 618-650-5500 or email@example.com, and we'll be happy to assist you.