Blackboard (Faculty) - Respondus Monitor: Technical Support
This document provides an overview of how to access technical support from Respondus.
Respondus has technical support available for you and your students. ITS can help you set up the exam and enable Monitor, but we do not have access to their system to help you or your students with technical difficulties connecting or during the exam.
See the Respondus Knowledge-base support articles if you run into issues: https://support.respondus.com/support/index.php?/Knowledgebase/List/Index/26/respondus-monitor.
If you cannot find a solution, you will have to submit a ticket with Respondus at https://support.respondus.com/support/index.php?/Default/Tickets/Submit/RenderForm/2.