ExamSoft Examplify is the required exam software for many courses at SIUE. This comprehensive guide addresses installation procedures, common technical issues, and helps you determine who to contact for specific types of support.

Before Installation: Browser Requirements

Critical Requirement: You must have Google Chrome or Firefox set as your default browser before beginning the installation process.

Browser Compatibility

• Supported browsers: Google Chrome, Firefox
• Unsupported browsers: Microsoft Edge, Safari
• Common error: If using Edge or Safari, you will receive an error indicating that your school account is not available

Need Help Installing Browsers?

Contact the SIUE ITS Help Desk for assistance with downloading or updating web browsers:

• Chrome: Visit google.com/chrome and click "Download Chrome"
• Firefox: Visit mozilla.org/firefox and click "Download Firefox"

Installation Process

Step 1: Initial Login via Web Browser

Important: You must log in through the ExamSoft website first before using the Examplify application.

1. Open Google Chrome or Firefox
2. Navigate to the ExamSoft Login page
3. Complete the SIUE SSO (Single Sign-On) login process using your SIUE email address and password
4. Do not attempt to log in through the Examplify application first

Note: If you're having trouble with your email password, contact the SIUE ITS Help Desk for assistance with password resets.

Step 2: Handling Link Launch Issues

If you log into Examplify and see a screen with a link and options to "copy link" or "launch":

1. Select "copy link"
2. Paste the copied link into Chrome or Firefox
3. Complete the SIUE SSO login when prompted
4. Your Examplify application should now work properly

Device Compatibility

Checking Device Specifications

Before installation, verify your device meets the minimum requirements:

• Examplify Minimum System Requirements
• Contact SIUE ITS Help Desk if you need assistance checking your device's technical specifications

Unsupported Devices

• Chromebooks: Not compatible with Examplify under any circumstances
• Surface Pro: May work only if running an operating system that meets Examplify's minimum specifications

Mac Users: Chip Selection

MacBook and MacBook Air users must select the correct chip type during installation:

1. Click the Apple icon in the top-left corner of your screen
2. Select "About This Mac"
3. Look for the "Chip" field in the window that appears
4. Note whether it shows "Apple" or "Intel" followed by model numbers
5. Choose the corresponding option during Examplify installation

Important: Selecting the wrong chip type will prevent the software from downloading properly. For additional screenshots and guidance, refer to the ExamSoft installation guide.

Taking Exams in Examplify

Network Connection Setup

Before Your Exam:

• On campus: Connect to EDUROAM wifi for the most reliable exam download and upload experience
• EDUROAM setup help: Contact SIUE ITS Help Desk or visit the EDUROAM Setup Guide
• Download exams early: Download at least 24–48 hours before the exam
• Take a mock exam: Test your setup to ensure everything works correctly

During Your Exam:

• Wifi must be turned off or iPad set to airplane mode (with wifi disabled) to continue with a downloaded exam
• After download: You may need to manually disable wifi after downloading an exam for it to launch properly
• After completion: Re-enable wifi to upload your completed exam

Antivirus Software Requirements

Critical Step: Antivirus software must be disabled before taking exams.

1. You will not be able to continue with your exam until antivirus is disabled
2. Follow the ExamSoft antivirus disabling guide for step-by-step instructions
3. Remember to re-enable your antivirus software after completing your exam

Pre-Exam Tips for Success

• Restart your device before the exam to avoid performance issues
• Connect to EDUROAM before launching Examplify
• Close unnecessary applications to free up system resources
• Ensure adequate battery life or keep your charger nearby

Who to Contact for Support

Contact SIUE ITS Help Desk For:

• EDUROAM wifi connection issues (recommended for all devices used on campus)
• eID password resets (if unable to log into SIUE systems like email, Blackboard, CougarNet)
• Device technical specifications (help checking if your device meets Examplify requirements)
• Web browser installation or updates (Chrome, Firefox assistance)
• General SIUE technology support

SIUE ITS Help Desk Contact Information:

• Location: Lovejoy Library, Room 0005
• Phone: (618) 650-5500
• Email: help@siue.edu
• Website: siue.edu/its/helpdesk

Contact ExamSoft Technical Support For:

• Examplify installation issues (app won't install or download properly)
• Login problems within Examplify (accessing your ExamSoft account)
• Exam launch failures (exam won't open or load)
• In-exam technical issues (crashes, freezes, or submission errors during an exam)
• ExamSoft-specific technical problems

ExamSoft Technical Support Contact Information:

• Phone: (866) 429-8889 (Option 1, then Option 2)
• Email: support@examsoft.com
• Live Chat & Help Center: support.examsoft.com (24/7 support available)

Additional Resources

• EDUROAM Setup Guide
• eID Password Reset Guide
• Examplify Installation Guide with Screenshots
• ExamSoft Troubleshooting Help Center
• Examplify Minimum System Requirements

Key Reminders

• Always use Chrome or Firefox as your default browser
• Log in via the ExamSoft website before using the application
• Choose the correct chip type for Mac installations
• Connect to EDUROAM wifi on campus for optimal performance
• Download exams 24-48 hours in advance
• Disable antivirus software before taking exams
• Turn off wifi during exam completion
• Take a mock exam to test your setup
• Contact the appropriate support team based on your specific issue

Need Additional Support?

This guide aims to provide useful information, but as technology changes, interfaces or steps might vary. Please use the Comment button to let us know if anything differs from your experience. Your feedback helps us keep this information accurate. Thank you!