SIUE Email - Shared Mailboxes Overview and Request

What is a Shared Mailbox?

A shared mailbox is a special email inbox in Office 365 that functions like a standard email account, but allows multiple users to access the same inbox. Shared mailboxes enable teams, departments, or student organizations to collaborate on email communication without sharing individual account credentials.

Common Use Cases

Shared mailboxes are typically used for:

• Department or team communication - A single point of contact for inquiries
• Student organizations - Collaborative email management for clubs and organizations
• Project teams - Centralized communication for specific projects or initiatives
• Service accounts - Monitoring automated notifications or system messages
• Functional roles - Email addresses for positions rather than individuals

How to Request a Shared Mailbox

To request a new shared mailbox, email your request to winadmin@siue.edu.

Note: If the request is for a student organization, the faculty advisor must send the email.

Required Information

Please include the following information in your request:

• A display name (Example: ITS Multimedia)
• A proposed email address, which must be 8 characters or more (Example: itsmultimedia@siue.edu)
• A list of the email addresses that will need access to the mailbox
• A brief description of the mailbox's purpose

Adding a Shared Mailbox to Your Email Client

Once you've been granted access to a shared mailbox, choose the appropriate guide for your email client:

• Outlook (Web App) - Adding Shared Mailbox to Outlook Web Client - For users accessing email through a web browser
• Outlook (Windows) - How to Add a Shared Mailbox to Outlook for Windows
• Outlook (Mac) - How to Add a Shared Mailbox to Outlook for Mac

Need Additional Support?

This guide aims to provide useful information, but as technology changes, interfaces or steps might vary. Please use the Comment button to let us know if anything differs from your experience. Your feedback helps us keep this information accurate. Thank you!