Go to https://myaccount.microsoft.com/ 

1. 1. Select Change Password
   2. Create a new password that meets these requirements:
      • Minimum length of 14 characters
      • Must not contain your name or more than two consecutive characters from it
      • Must include characters from at least three of these categories:
        • Uppercase letters (A-Z)
        • Lowercase letters (a-z)
        • Numbers (0-9)
        • Special characters (!, $, #, %)
   3. Enter your new password again in the "Confirm password" field
   4. Click Submit to save your changes

You should never share your password with anyone, and avoid using the same password across multiple accounts. By taking these precautions, you can help protect your personal information and maintain the security of your account.

If you've forgotten your e-ID password, don't worry – you can use a text message if you previously signed up for eLerts, to generate a new one. Here's what you need to do:

1. Go to the www.siue.edu/eid and select the option that says "I have an e-ID but I forgot my password." Then, click Continue.
2. Enter the information requested, including your e-ID (make sure to enter all letters in lowercase). Click Continue.
3. If you are signed up for eLerts you will be given a choice to receive a recovery code text message. Choose which method you wish to use and click Continue.
   • eLert text message option: Enter the code in the text message you receive and then click Continue.

If you need assistance enrolling in the eLert system, refer to the following article: https://kb.siue.edu/66909.

If you have forgotten your e-ID password, don't worry. There are several options available to reset your password and regain access to your account.

1. Visit the ITS Help Desk on Campus
   You can visit the Help Desk on campus, located in the basement of Lovejoy Library, Room 0005. Bring a government-issued ID card such as a driver's license, passport, military ID, or SIUE ID card with you to the Help Desk and we will print a new password for you. Our office hours will always be listed here.
2. Call the ITS Help Desk
   Alternatively, you can call the ITS Help Desk at 618-650-5500. A representative will ask you a series of questions to verify your identity. Once verified, they will reset your password, allowing you to get back into your account. You will be provided with a temporary password, and you will be forced to change that password when you first log into something. 
3. Email for a Zoom Reset
   If you prefer, you can also email help@siue.edu to request a Zoom reset. The ITS Help Desk will arrange a Zoom call with you during their business hours. You will need to provide a time when you can be reached for the call.

Have you changed your password in the last year? If not, your e-ID may have expired. But don't worry! Updating your password is easy. Instructions can be found here: e-ID - Changing your e-ID password 

Notes:

On the morning of Wednesday, Nov.13, a new Microsoft password management portal will replace the previous e-ID Creation and Maintenance page. You will be directed to this new portal when the change takes effect, allowing you to monitor login activity, manage multi-factor authentication (MFA) devices and update your e-ID password.

For added convenience, SIUE Windows users can also change their password directly from their keyboard by pressing CTRL + ALT + DEL. When your password expires (after 365 days), you'll simply be prompted to change it at your next login, regardless of your location. If you need assistance with any of these features, our ITS Help Desk is ready to support you at (618) 650-5500 or help@siue.edu. 

During your time at SIUE, you'll need to use a few usernames and passwords to access various systems. It's common for users to think their e-ID isn't working when they just need to activate it. Follow these instructions at e-ID - Activating your e-ID to activate your e-ID and ensure it's ready to use.

Your SIUE e-ID is only valid for 1 year after you stop taking classes at the University. If your e-ID has been recently locked, there is still a chance to unlock it one time for 30 days so that you can download any necessary files or documents from your account. However, after the 30-day period, you will not be able to access your account unless you enroll in classes. It is important to note that your data may not be available if there is too large of a gap between the times you take classes at the University. If you have any questions or concerns regarding your e-ID, you can contact the ITS Help Desk at 618-650-5500 or help@siue.edu, and we'll be happy to assist you.

As the number of passwords we are forced to remember increases, it's easy to occasionally recall our password incorrectly. If you are unable to log in to your account, the first step you should take is to attempt to change your password. Instructions can be found here to change it with, or without, the current password: e-ID - Changing your e-ID password.

Your e-ID is a combination of your first and last name (for example John Doe's e-ID would be "Jdoe"). Your exact e-ID can vary slightly from what you would anticipate if someone with a similar name is already enrolled in the university. If the system you are trying to log in to asks for your e-ID make sure you are not using your 9-digit University ID (sometimes referred to as your "800 number). If you are not sure what your e-ID is, you can contact the ITS Help Desk at 618-650-5500 or help@siue.edu, and we'll be happy to assist you.